What type of care can the carer provide?
We can provide companionship, meals, Personal care, medication assistance, maintaining a clean and tidy home, laundry, collecting prescriptions, assisting to appointments, outings, holiday assistance and much more.
Do I pay for my carer’s food?
Yes, it is expected from the Service User however, some carers have dietary requirement or prefer to bring their own food in which case they will pay for this themselves.
Can I go on holiday with my carer?
Yes, you can arrange to take the carer with you.
Do I have the same carer?
We like to introduce a few carers to you and rotate them so you always have a familiar face in case one is not available.
How much does it cost to have a live-in carer?
Our prices depend on your level of need, we carry an assessment and price the care around this. However, we are more affordable than a care home.
Can I have a male or female carer?
We do have both male and female carers, it is a personal choice of the Service User, if they are available.
How do I pay?
We have different methods of payment such as cheque, bank transfer or direct debit.
Can I have my own space?
Yes, you can have the carer around as much or as little as you like. The carer will have their room and can also go out during their break.
What happens if we don’t get on?
We carefully select the right carer, however if you and the carer do not get on, we will look into changing the carer as soon as possible.
Am I allowed to have pets?
Pets are allowed as long as it is house trained and not a risk to the carers.
Can the carer have a break?
Yes, the carer is entitled to have a break during the day for three hours where they can go out or spend time in their room.
What happens when the office is closed?
We have someone on the end of the phone 24 hours a day for the carer or Service User to contact us with any concerns.
How is my personal information stored?
We have a secure system where information is stored online and no paper copies exist except from the one we print for the Service User.
Can the carer help me out at night?
Yes, for two short periods of time only unless an emergency occurs.
Who does the shopping?
The shopping can be done with the carer or by yourself depending on your level of needs. Many carers cook the meals and plan meals with the person they are caring for.
What if I want to go out with a friend? Does my carer have to come with me?
It’s up to you, if you want to spend time with your friend with or without the carer it is entirely your choice.
Are the carers police-checked?
Yes, they are all police checked before the carer starts employment with us.
What if I am admitted to hospital?
The carer will stay at the house initially for 48 hours, a decision would be made about whether it is necessary for the carer to remain in placement or to leave.
Can I have a car driver?
It is something we cannot promise but have many packages where it works really well without the use of a car.
Can Everycare cover the carers break with another carer?
We can cover the carers break providing it is within the Winchester areas where our domiciliary care service runs.
